Privacy Policy

Privacy Policy Last Updated:03/01/2025 At Bespoke By B, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This privacy policy outlines how we collect, use, and protect any information you provide when using our website or services. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect We may collect the following information from you when you place an order, subscribe to our newsletter, or interact with our website: • Name • Contact information (email address, phone number, shipping/billing address) • Payment details (processed securely through third-party providers) • IP address and device information • Order history and preferences We do not store any payment card information on our servers. All payments are processed securely through trusted third-party providers such as PayPal, Stripe, or Shopify Payments.

2. How We Use Your Information We use your personal information to: • Process and fulfill your orders • Communicate with you regarding your order status • Respond to your inquiries and customer service requests • Send you marketing emails (only if you have opted in) • Improve our website and services based on customer feedback We will never sell, rent, or share your personal information with third parties for their marketing purposes.

3. Legal Basis for Processing Personal Data We collect and process your personal data under the following legal bases: • Contractual Necessity: To fulfill your orders and provide you with the services you request. • Legal Obligation: To comply with UK tax and legal requirements. • Legitimate Interests: For business-related purposes, such as improving our website and communicating with customers. • Consent: When you have opted in to receive marketing communications.

4. Sharing Your Information We may share your personal information with trusted third parties to fulfill your orders and provide services, including: • Payment providers (e.g., PayPal, Stripe) • Shipping companies (e.g., Evri) • IT service providers who help manage our website These third parties are required to handle your information in compliance with GDPR and other relevant laws.

5. Data Retention We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, tax, and reporting requirements. If you have created an account with us, your information will be retained until you request account deletion.

6. Your Rights Under the UK General Data Protection Regulation (GDPR), you have the following rights regarding your personal data: • Access: Request a copy of the personal data we hold about you. • Correction: Request correction of any inaccurate or incomplete information. • Erasure: Request deletion of your personal data, unless we are required to retain it for legal reasons. • Objection: Object to the processing of your personal data for marketing purposes. • Data Portability: Request your personal data in a structured, commonly used format. To exercise any of these rights, please contact us at morgan_b23@outlook.com.

7. Marketing Communications You will only receive marketing emails from us if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us at morgan_b23@outlook.com.

8. Cookies Our website uses cookies to enhance your browsing experience. Cookies are small files that are stored on your device to collect standard internet log information and visitor behaviour information. This helps us analyse traffic and improve our website. You can manage your cookie preferences in your browser settings.

9. Security We are committed to ensuring that your information is secure. We have implemented appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse.

10. Third-Party Links Our website may contain links to other websites. Once you click a link to leave our site, we cannot be held responsible for the protection and privacy of any information you provide on those sites.

11. Changes to This Policy We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email.

12. Contact Us If you have any questions about this privacy policy or how we handle your personal data, please contact us at: Email: morgan_b23@outlook.com.